The Importance of Customer Care Service and the Effect of It on Our Essay

The Importance of Customer Care Service and the Effect of It on Our Culture and Society - Essay Example This research will begin with the statement that most people would agree with the fact that customer service accounts for one of the most important component of an organization’s overall business strategy. Without customers organizations cannot go forward to continue their businesses. Every organization generally has the thought that they provide good customer service; however, inadequacy of certain necessary steps to ensure this can make the situation far worse than their present perceptions. However, the commitment towards customer service must begin at the top and trickle down towards the lower levels of the organization. It is crucial that business leaders buy into the fat they are not only required to meet customer expectations but must also strive to gain excellence in the domain. For this it is important that they must create an organizational culture which strives to understand, execute and implement high quality customer service in the system. In today’s world of cut throat competition, organizations regard high quality service customer service as a prerequisite for having an extra edge over competitors. When customers are not satisfied with the service provided by a company they have ample choice to choose from another company. Initiative from the top management coupled with proper training and development program, a company would be successful in developing a culture which is conductive and embraces excellent customer services. Proper training and development program is an excellent way of creating a culture in which employees understand organizations; expectations of them whole interacting with customers. The need for customer feedback for tracking and measuring business performance through the level of service is considered to be equally importance. The present assignment seeks to bring forth critical analysis regarding the use and importance of customer care services in organizations. This is done in the light of previous research on the subject, empirical evidences and examples of such electronic companies such as Apple and Samsung. It brings forth the impacts of such services in these organizations o their businesses and customer perceptions. The importance of customer care service and the effect of it on our culture and society- Critical Analysis The present study synthesizes and builds on efforts for conceptualizing the impacts of quality, value and satisfaction on the behavioural intentions of customers. The study depicts recent advancement made in the areas of customer care services in organizations in the light of service marketing theories and also puts forth notable findings on the subject. One of the key features noted by researchers to stay competitive in the market is to deliver a product or level of service which is unique or, which distinguishes the company’s business from the others. The idea is to draw a distinct line between one’s own services from that of the other firms. This mu st be in terms of catering to customers’ needs and requirements, maintaining quality of the services and also providing after sales services to customers. Extensive research has been conducted on the subject and they typically are of the opinion that customer satisfaction can have a positive opinion on the profitability of an organization. Because of this reason, the reasons for customer satisfaction or dissatisfaction must always be considered. Research shows a positive correlation between customer satisfaction, loyalty and customer retention. Thus the three aspects of satisfaction, loyalty and retention are some of the key factors on which organizational success depends (Singh, 2006, p.1). According to

Progressive Movement Essay Example for Free

Progressive Movement Essay The Progressive Movement was a movement that came about due to changes in society after the Civil War. The Movement was a political response to industrialization and social imperfection. The Progressives were able to bring about successful reform in the areas of political and social reform, women’s suffrage, and worker and child labor. The black movement was not considered part of the Progressive Movement, because so many people consider that it was a limitation of the Progressives. The goal of Progressives in the political reform was to make the government more democratic. They made many structural changes in city government, such as hiring managers and administrators instead of having mayors. Electoral reforms were starting to be made by the Progressive Movement like stopping secret balloting, which led to the percent of voters going down. The political machines could no longer control the outcome of elections. Political machines had controlling the elections for many years but now because of electoral reforms, the elections were fair. Teddy Roosevelt believed in the direct election of U. S. enators, instead of by indirect vote through what he believed was an untrammeled electoral college. He thought the senators should be elected like the presidents are elected. He belief in these things led to the passing of the 17th Amendment, which states the direct election of U. S. senators. President Roosevelt also promised that he would break up the bad trusts of companies running railroads, and the power of Standard Oil. He passed the Elkins Act which led to the Interstate Commerce Commission having the authority to stop railroads from giving rebates to favored customers. He also passed the Hepburn Act which allowed the ICC to set max railroad rates and examine the railroad records. During Woodrow Wilson’s presidency the Clayton Anti-trust act was passed to specifically list illegal activity since the Sherman Anti-trust act was unclear about what constituted illegal activity. Because of the Clayton Anti-trust act, more antitrust suits were filed. The act reformed and emphasized concepts of the Sherman Anti-trust Act that are still active today in a growing market and merging of the industries. Wilson also passed the Underwood Act which reduced tariff, and started graduated income tax. Hebert Croly believed that President Wilson’s passing of these different acts casts suspicion on his grasp of the realities of social and industrial life. By 1914, women had the right to vote in 15 states. The women’s involvement with the Progressive Movement helped fuel the cause of women’s suffrage. The National American Women Suffrage Association was organized by Susan B. Anthony and Carrie Chapman Catt to help lobby state legislators, pass out literature, and organize parade and rallies to help women’s suffrage. Alice Paul formed the radical National Women’s Party which put direct pressure on the federal government for suffrage. A political cartoon made it seem that Woodrow Wilson cared more about Germans than women. Because of women’s effort in WWI, the 19th Amendment was passed which allowed women to vote. (Doc A, D, E, F, J, H) Many moral reforms were made during the Progressive Era. They wanted to impose morality by law against gambling, alcohol, amusement parks, dance halls, movies, and prostitution. The Mann Act was passed to state that it was a federal crime to bring a woman across state lines for immoral purposes. This act used the government’s authority to regulate interstate commission as a basis for controlling morality. Francis Willard formed the Women’s Christian Temperance Union to emphasize the legal prohibition of alcohol which led to the 18th Amendment of prohibition of alcohol. This Amendment was later repealed in 1933. The condition of workers in factories was a major problem in the 1900s. The Neill-Reynolds Report shows how the meat packing industry was a disgusting and horrible place to work and how it was unsanitary and unsafe. Upton Sinclair described these horrible conditions of the meat packing industry in his novel, The Jungle. Teddy Roosevelt read this novel and was so disturbed by it that he immediately passed the Meat Inspection Act and Pure Food and Drug Act. Workers at this time were facing long hard hours and unfair treatment. Woodrow Wilson administration passed the Adamson Act which advocated an 8 hour workday for RR workers. When workers were injured on the job, they could be fired or replaced and not receive any money. Wilson had the Workmen’s Compensation Act passed which protected against accident and injury. Many children were also working in factories just as hard as adults. Children as young as 4 years old were working 12-14 hour work days. In 1904, the National Child Labor Committee began an investigation into child labor. Some states began to set a minimum age for employment, forbid dangerous jobs and set education requirements. Jane Addams and other settlement workers did not want children working but believed they should be educated. She argues that people are so caught up in the modern achievements that they are forgetting that children need an education. The Keating-Owen Act banned interstate commerce of products produced by child labor. In response to the act, the Supreme Court case of Hammer v. Dagenhart held regulation of child labor in purely internal manufacturing, the products of which may never enter interstate commerce. (Doc B, C, G) The black movement was not included in the Progressive Era, but it was prominent in this time. This was not a successful movement like those stated earlier because of the racism going on. Booker T. Washington was a prominent black leader during this time, and he believed that blacks should acquire skills and improve their economic value to society. He wanted them to accept the racism and be patient. He shared his views during his Atlanta Conference which was also called the Atlanta Compromise. Another black leader, W. E. B. DuBois, shared a different view than Washington. He demanded that all blacks should have full access to the same opportunities like those of whites. He paved the way for black activism. DuBois created the National Association for the Advancement of Colored People or NAACP for short. He created this to end all racial discrimination and rejected Washington’s accommodation policy. DuBois argued that blacks should be treated like whites, especially since they fought in WWI and bled for America, but instead of being treated equally, they returned to a country full of racial discrimination. The black movement was a major failure for the Progressives, as they failed to really address the problems of racism and discrimination. (Doc I) The Progressive Movement was a time of reform in the country. In many ways it was very successful but the one flaw of the movement was its failure to address the wrongs of the treatment of blacks. The movement left a lasting impact on the country that can still be seen today.

Chaucers Canterbury Tales - The Modern and Mediaeval Merchants Tale :: The Merchants Tale

The Modern and Mediaeval Merchant's Tale  Ã‚   "The Merchant's Prologue and Tale" is mainly concerned with the infidelity of May while she is married to Januarie. Infidelity is undoubtedly a popular topic for discussion in modern times and is often the subject of magazine or television stories. Despite the concern with marriage and the status of men and women within such a relationship keeping the story applicable to the audience even more than 600 years later, there are many elements of the Prologue and Tale which root them in a mediaeval context. The reasons to marry and the opinions cited show the attitudes of the mediaeval period as do the references to mythological figures such as "Ymeneus, that god of wedding is". Symbolising how the mediaeval and modern aspects of the Tale can be easily combined is the story of Pluto and Proserpina. Although Pluto captures his wife, she is able to spend much of the year away from Hades. This is symbolic of the greater liberty that many women can enjoy in the modern world. Opposing this modern link is the relationship between Januarie and May which is shown to have followed mediaeval tradition to a greater extent concerning the actual marriage and the mercantile nature in which it is brought about. Rather than the freedom for Proserpina agreed between herself and Pluto, Januarie desires a wife of "warm wex" that he can control, ultimately causing May to betray him. Januarie's reasons for marrying are seen as improper both in the mediaeval and modern contexts. He wishes to be married simply because he is old and society seems to say that he should. There is no consideration of love, only of lust as he declares, "I wol noon oold wyf han in no manere". A mediaeval audience would have been aware that an emphasis on carnal pleasure was displeasing to God, while this would be less of an issue to a modern audience. As marriage was considered by the mediaeval audience to be an embodiment of Christ's devotion to the Church, the theme of infidelity would be apparent to the modern audience, but without the ironic details obvious to the earlier audience. In addition to this, the simple fact that Januarie's friends are prepared to find "to whom [he] may be wedded hastily", rather than let Januarie look for himself roots the Tale in a mediaeval context as such an idea is almost inconceivable in the year 2000.

Recommendation: Management and Staff Directory

Recommendation Since, the problem at Sundale Club has begun when Ellis hired her close friend Chuck Johnson. Ellis action was bias when Havens reported about Johnson misbehavior, then after Haven was fired. Afterward the whole organization was in turmoil. Therefore the director of Sundale Clube should do something unless the organization will fall. There is several ways which would recover Sundale Club. 1). Restructure of staff directory. Look closely to Sundale Club staff directory, it is look very centralization which help Ellis, who has authority in important decision making on her department.Moreover Watts has lost his fire to run the Sundale Club. Nevertheless as the director Watts should done something to prevent the organization before he retire. Watts should changes the staff directory to, Board of director President VP Athletic VP Marketing VP Finance Manager Marketing Manager Finance Asst. Athletic Since Sundale Club is the largest athletic/social in the city. Centralizatio n structure is not suitable for such large organization. Therefore Watts should change to decentralization; from this structure he can balance the power or authority among the top managers.Even though decentralization structure takes longer time on decision making, but it ensures that the organization will not go to the wrong path or fall into big problem as it was. 2). Hire new mangers or management’s team. As Sundale Club has changed its structure, next step, Sundale Club should recruit new management’s team. Watts might promote Carol and Ellis to the board director and he himself could take the president position as well. As social activities is the main income for the organization.Therefore social department Sundale can place it under marketing department. Sundale have to hire financial and marketing management teams. At athletic department, Sundale may put Pat in the VP athletic, since she has worked here for nine years, and Mercer may take the Haven position. Sun dale should fire Johnson; because since he gets in the organization he makes his colleagues feel uncomfortable and most important is a lot of customers withdraw from being Sundale membership. 3).Rebuild the organization culture and gaining customers trust back. Sound difficult if Sundale have to rebuild its culture, but since Sundale has hire new management team, it’s become easier because new employees or managers do not know the Sundale culture yet. There for it is a good time to rebuild its culture. Moreover Sundale has to gain back its customers trust. Since there was a rumor about Johnson’s homosexual behavior in the organization and it will flow to the city too.

Chapter: research methodology Essay

The research was conducted using questionnaires as the main tool of data collection. Questionnaires were used for the research mainly because the research focused on areas and questions that could not be put across verbally through interviews. Advantages of using questionnaires. Questionnaires have the advantage of privacy and secrecy. They were chosen for the research because of the nature of the subject of research (Furedi 2007). Terrorism is a phenomenon that does not go well with many people in Yemen especially after the 2006 attack. Through the use of questionnaires, the researcher is able to be guaranteed honest and true answers unlike other methods of data collection. A total of 304 replies were received from the people. This was a good number and showed that many respondents appreciated the subject of research. Questionnaires are also used because they are easy to be used by the respondents. The type of language used in the questionnaires is simple and easy to understand. Many respondents tend to prefer the usage of questionnaires as they give them ease in trying to answer the questions posed to them (Toolis 2005). They also enjoy the advantage of giving the respondent time to reflect on what they had forgotten and give an answer that they think is right rather than being rushed into giving answers without reflecting on them or without being given time to think. If a respondent is given time to research and reflect on what he/she had forgotten, chances are that he/she is likely to give informed answers, opinions and vies. Disadvantages of questionnaires. In some circumstances, questionnaires could be of demerit to both the researcher and the respondent. Some questions in the questionnaires need explanations by the researcher. Such explanations are normally not accessible as the researchers are always not within reach. Such interruptions may cause the respondent to give information that is not related to the questions asked as a result of misinterpretation of the questions. If such a scenario occurs, the researcher is bound to lose out in the area in which the question was asked and decide either to leave it out or conduct the session again. The other disadvantage of questionnaires is that, they need time for the exercise to be a success. Drafting of the questions, sending the questionnaires to the respondents, filing of the questionnaires and sending them back to the researcher will take some time which would have been used in other useful areas concerning the research. It is evident that respondents will tend to take some time before responding to the questionnaires posted or delivered to them. The other disadvantage is that when using questionnaires, they are bound to get lost or get into wring hands (Furedi 2007). When they are posted by the respondents, they might get lost along the way and not reach the researcher at all. In some cases, they may get into wrong hands thus exposing what was meant to be privacy between the researcher and the respondent. Such cases could lead to breach of contract as the respondent might have been promised that whatever he/she says will be confidential to the two of them. On the other hand, the information contained in the questionnaires might also be distorted before it reaches the researcher. This could also lead to misrepresentation of the information by the researcher thus leading to wrong conclusions and false recommendations about the subject matter in discussion. Secondary Sources of data collection. A variety of sources were used in data collection for the research. Such sources included the CNY’s post-incidence report, documents which as scholarly in nature, government press releases and agencies, the Internet, CNY intranet and other sources that were deemed fit for the research (Cachon 2007). Secondary sources of data collection were used mainly to boost the outcomes of the literature review. The fear of crime and terrorist attacks were addressed partially by the secondary sources rather than the primary sources. There is information that could not be found using primary sources of data collection. This information included the history of terrorist attacks in Yemen and other relevant past accounts in as far as terrorism is concerned. Books and journals were used closely as they were viewed as the most reliable and important sources of data collection. The Internet came in especially where previous researches were to be used in the writing of the literature review and other sections of the research. Scholarly materials were used especially where there was need to compare the views of other scholars against those in the research. Such views were so helpful as they gave direction and focus to the research in situations where it thought to be going out of way (Cachon 2007). How to prevent terrorism, how terrorism has been dealt with in the past, how other countries react to terrorism, the effect of terrorism among other issues were addressed by the secondary data. It is therefore important to say that secondary data could not be ignored in any way by the research. How the research was tackled. When determining on how th research was to be conducted, issues such as accessing the target, the cost of the research and the time available for the research were taken into consideration. The method of conducting the research was one that was intended target the whole CNY’s employees working in Yemen, as well as direct contractors working for CNY. This gave an approximate target of about one thousand employees for the research. The operating structure in Yemen was broken into two field based facilities, a storage terminal on Yemen’s coast and a head office situated in Sana’a (Lakdawalla 2004). The four locations were part of the population that was targeted by the research. The research tackled the intended research problem through the use of survey research, reinforced by interviews and research that also in the archives. Such a wide field allowed the researcher to gather information that was all inclusive and representative. More and more survey data was gathered by the use of a CNY intranet, questionnaires that were self completed, interviews that were face to face and other sources that were aimed at reinforcing the quantitative data gathered with qualitative data and information available. Due to the nature of the facilities and the number, it was imperative to design an intranet based questionnaire for the purposes of data collection and analysis. It was believed that all of the population in CNY had access to the company’s intranet, thus making it a more convenient and reliable tool for data collection and analysis. It main advantage was that a large population of people was able to be reached at a relatively low cost. Questionnaire design. During the construction of the questionnaire, several elements were taken into consideration by the researcher (Chapman 2000). The process was to decide the questions that were to be asked, the wording and sequence of the questions in their precision an also the simplicity and complexity of the questions and wording. The questions were phrased in such a way that respondents found them easy to understand and comprehend with the aim of them not affecting the responses from the respondents. The questionnaires were also made anonymous to the respondents as a result of the cultural sensitivity in Yemen. All the same, there was a section to be completed regarding whether the respondents preferred to be interviewed and if so, contact details were completed by the researcher. It was however found out that respondents were more than willing to take part in the research especially after being assured that the information they provided would be treated in confidence and that they would remain anonymous. Selection and sampling of the respondents. Members from each department were selected and included both the Yemeni and the expatriates (Chapman 2000). They were both asked separately if they were willing to have an interview that was face to face. A formal letter describing the objectives and the purpose of the research was mailed to those members that were selected for the research. The rest of the targeted population was emailed with the same letter describing why the research was being conducted. Interviews were also done thereafter as they tend to offer the possibility of the researcher modifying the line of questioning, then following up with interesting lines of investigation in a way that other forms of data collection methods cannot (Chapman 2000). A structured interview of about 45 minutes was conducted as part of the research collection procedure. The interviews were recorded o both tape and in note form. Due to the nature of the Yemeni culture that discourages recording of interviews, note had to be taken as a cushion to the same. This was done for the Yemeni nationals and not for the expatriates. An email reminder was send to the population that was targeted two weeks after the questionnaires had been distributed. The reminders were repeated after three weeks with the aim of ensuring that all the positions intended were covered. In order to avoid problems with the questionnaires and the interview design, the questions were piloted on a small sample of the population that was similar to the main surveys respondents. Problems encountered in the Research. There were various problems encountered during the research. Problems included those that were encountered during the process of the research and those that came up during the compilation of data and analysis. One of the problems was the difficulty in convincing people that the questionnaires and the interviews were meant for research purposes and not any other hidden agenda (Pun 2002). A number of the targeted population were a little bit concerned about the intention of the research. Given that terrorism is a sensitive area of discussion especially in the public domain, it turned out to be very difficult to drive the point home. The fear associated with terrorism made many people shun away from the topic thus leaving the researcher with very little option (Lowry 2002). There was also the problem of finding the needed information. Due to the nature of the Yemeni culture, many respondents were not free enough to give information that they thought was right. They would give information that they thought could go well with what the questions required and not the real and true position on the ground. This problem led to some information being discarded as it was vetted and found out that it was unrealistic and not practical. The opinion of the respondents could change and even contradict depending with the type of method collection tool used. This was noticed in cases where both the questionnaires and interviews were used on one respondent at different times for data collection. The problem of time was also an issue. The research was to be done within a specific period of time. This time was short considering the nature of the research that was being done. The respondents were far from each other and this needed time to be able to reach all of them for the research. The process of data compilation and analysis took a lot of time due to the fact that three hundred and four replys were to be analysed. The analysis also required some data to be run using the SPSS program which was not familiar with the researcher. Consultations had to be made with the experts in SPSS and other people who had a thorough understanding of what the program was all about (Lowry 2002). This also took some time thus affecting the time scheduled for data analysis. As a result, some of the processes of data analysis were crushed so that some of the time could be used for running of data and generation using the SPSS program (Kumar 2008). The issue of bureaucracy also posed a problem during the research. Getting permission from the relevant authorities which included CPF, BAKPF, the head office at Sana’a and the terminal facility was so difficult. Letters had to be written by the university time and again but still the management found it hard to allow the researcher to go ahead with the research. It was only after several negotiations and pleading that finally the request was granted. The top management feared the fact that the research was aimed at inciting the employees in matters related to terrorism. The effect of the 2006 attack by the terrorists was still fresh in people’s minds and it was feared that any mention of the term terrorism would trigger an atmosphere of fear and animosity. Analysis and Results. The data collected was analysed independently for each of the four CNY locations in Yemen. Different procedures and target hardening initiatives were deployed at each location to meet the specific threat. Separate analysis of each location was used to identify issues that were unique to each one of them as it would be easier to make specific recommendations for each location in terms of improvement (Lowry 2002). Data from national and expatriate employees also analysed independently with the aim that separate analysis would make it easier to identify any cultural and social differences that could arise between the employees and the fear of crime. The CNY information technology department will be made use of in transferring data from the intranet to the analysis software. The researcher involved in this research was a working for CNPY at he main field facility. The rotation was in five weeks’ work at Yemen and five weeks’ vacation in the United Kingdom. The rotation was meant at necessitating god planning to ensure that all relevant data input was complete and accessible during the duty. Al the employees in Yemen work in a similar rotation and so it was vital to ensure that all the back to back positions had access to the intranet with the aim of enabling the completion of the questionnaires (Metz 2006). The work rotations also had their own advantages which included the reduction in the cost of transportation as CNT transport and internal flights would be used by the researcher. There was also the advantage of completing all the research on time and also the fact that data analysis, compilation and writing up of findings would be done during the vacation. The researcher had a back to back in Yemen who could assist with the sending of the late data from the questionnaires in the unlikely event that it would be necessary.

Family Tree of Harry Potter Author, JK Rowling

Family Tree of Harry Potter Author, JK Rowling Joanne (J.K.) Rowling was born in Chipping Sodbury near Bristol, England, on 31 July 1965. This is also the birthday of her famous wizard character Harry Potter. She attended school in Gloucestershire until the age of 9 when her family moved to Chepstow, South Wales. From an early age, J.K. Rowling aspired to be a writer. She studied at the University of Exeter before moving to London to work for Amnesty International. While in London, J.K. Rowling began her first novel. Her long road to the publication of the first Harry Potter book, however, was shadowed by the loss of her mother in 1990 and over a year of rejections by various agents and publishers. J. K. Rowling has since written seven books in the Harry Potter series and was named the greatest living British writer by The Book Magazine in June 2006 and Person of the Year in 2007. Her books have sold hundreds of millions of copies around the world. J.K. Rowling Joanne (J.K.) Rowling was born on 31 July 1965 in Yate, Gloucestershire, England. She first married television journalist Jorge Arantes in Portugal on 16 October 1992. The couple had one child, Jessica Rowling Arantes, born in 1993 and the couple divorced a few months later. J.K. Rowling later married again, to Dr. Neil Murray (b. 30 June 1971) on 26 December 2001 in their home in Perthshire, Scotland. The couple has had two children: David Gordon Rowling Murray, born in Edinburgh, Scotland on 23 March 2003 and Mackenzie Jean Rowling Murray, born in Edinburgh, Scotland, on 23 January 2005. J.K. Rowling's Parents Peter John Rowling was born in 1945. Anne Volant was born on 6 Feb 1945 in Luton, Bedfordshire, England. She died from complications of multiple sclerosis on 30 Dec 1990. Peter James Rowling married Anne Volant on 14 Mar 1965 in All Saints Parish Church, London, England. The couple had the following children: Joanne (J.K.) Rowling.Dianne (Di) Rowling, who was born on 28 Jun 1967 in Yate, Gloucestershire, England. Rowling's Grandparents Ernest Arthur Rowling was born on 9 July 1916 in Walthamstow, Essex, England and died about 1980 in Newport, Wales. Kathleen Ada Bulgen was born on 12 January 1923 in Enfield, Middlesex, England and died on 1 Mar 1972. Ernest Rowling and Kathleen Ada Bulgen were married on 25 Dec 1943 in Enfield, Middlesex, England. The couple had the following children: Jeffrey Ernest Rowling, born on 2 Oct 1943 in Enfield, Middlesex, England and died of bladder cancer on 20 Jul 1998 in Juno Beach, Palm Becah County, Florida.Peter John Rowling. Stanley George Volant was born on 23 June 1909 in St. Marylebone, London, England. Louisa Caroline Watts (Freda) Smith was born on 6 May 1916 in Islington, Middlesex, England. According to a 2005 article Plot twist shows Rowling is true Scot in the London Times, based on research by genealogist Anthony Adolph, Louisa Caroline Watts Smith is thought to have been the daughter of Dr. Dugald Campbell, who is said to have had an affair with a young bookkeeper named Mary Smith. According to the article, Mary Smith disappeared soon after giving birth, and the girl was raised by the Watts family who owned the nursing home where the girl was born. She was called Freda and told only that her father was a Dr. Campbell. The birth certificate for Louisa Caroline Watts Smith lists no father and identifies the mother only as Mary Smith, bookkeeper of 42 Belleville Rd. The birth took place at 6 Fairmead Road, which is confirmed in the London Directory of 1915 to be the residence of Mrs. Louisa Watts, midwife. Mrs. Louisa C. Watts later appears as a witness to Fredas marriage to Stanley Volant in 1938. Louisa Caroline Watts (Freda) Smith died about April 1997 in Hendon, Middlesex, England. Stanley George Volant and Louisa Caroline Watts (Freda) Smith were married on 12 March 1938 in All Saints Church, London, England. The couple had the following children: Anne Volant.Marian Volant.

20 Criminal Terms You Should Know

20 Criminal Terms You Should Know 20 Criminal Terms You Should Know 20 Criminal Terms You Should Know By Maeve Maddox DISCLAIMER: This is a random list of frequently heard terms that relate to criminal activities. It is NOT comprehensive. It is NOT to be construed as legal advice. If you need reliable legal information, talk to a lawyer who practices law where you reside. Broadly speaking, U.S. law recognizes two types of crime: misdemeanor and felony. Not every state agrees as to the classification of misdemeanors and felonies. For example, in some states domestic abuse is a misdemeanor; in others its a felony. Nonetheless federal guidelines determine the difference between a felony and a misdemeanor in terms of punishment: a crime punished by imprisonment of a year or less is a misdemeanor. 1. arson: From Latin ardere, to burn (pp. arsus). Intentionally damaging a building with fire or explosives. 2. burglary: The crime of breaking into a house with intent to commit theft. Until some time ago this charge occurred only if the felon broke into the house at night. 3. crime: from Latin crimen, charge, indictment, offense. An act punishable by law, as being forbidden by statute or injurious to the public welfare. Legally, a crime consists of two parts: actus rea, the criminal action, and mens rea, the criminal intention. 4. domestic abuse: any act or threatened act against a person with whom an intimate relationship exists or existed, for example, spouse, boy/girlfriend, child. 5. embezzlement: from Anglo-Fr. embesiler to steal, cause to disappear. A person who appropriates to personal use money entrusted for another purpose commits embezzlement. 6. felony: as a term in common law from Old French felonie, wickedness, evil, treachery, perfidy, crime, cruelty, sin. Noun: felon; adjective: felonious. 7. forgery: The creation of a false written document or alteration of a genuine one, with the intent to defraud. 8. human trafficking: the crime of displacing people with a view to exploiting them. 9. kidnapping: a compound of kid (slang for child and nap, a variant of nab, to snatch away. The word first referred to the practice of stealing children or others in order to provide servants and workers for the American colonies. In current usage, the crime of kidnapping is the abduction of a person of any age with the intention of holding the person for ransom or for some other purpose. 10. larceny: from Latin latrocinium, robbery. The felonious taking and carrying away of the personal goods of another with intent to convert them to the takers use. The difference between grand larceny and petit larceny is one of the value (as defined by statute) of the stolen property. 11. manslaughter: from Old English mann, person+slaeht, act of killing. Manslaughter is the unlawful killing of a human being without malicious intent. Voluntary manslaughter is committed in the heat of passion, or while committing another felony. Involuntary manslaughter is the result of accident, such as vehicular manslaughter. 12. moral turpitude: turpitude is from a Latin word meaning vile, ugly, base, shameful. Defining the term in a legal sense is a slippery undertaking. Crimes of moral turpitude include: murder, voluntary manslaughter, rape, domestic violence, prostitution, embezzlement, arson, bribery, blackmal, perjury, and theft. 13. murder: from Old English morà °or. secret killing of a person. Murder is intentionally causing the death of another, either through premediation focused on a particular individual, or by extreme indifference to human life. First degree murder is defined by federal and state laws, which vary. 14. prostitution: from Latin prostituere, to expose to prostitutuion, to expose publicly. Commission of a sex act for money or some other thing of value. 15. receiving: accepting property for use, resale, or disposal that is thought or known by the receiver to have been stolen. 16. robbery: from Old French rober, from a Germanic source meaning to rob, spoil, plunder. Robbery is theft committed openly and with force. 17. stalking: With the sense pursue stealthily, the verb stalk comes from Old English stealcian, as in bestealcian to steal along. An early meaning of stalker was one who prowls for the purposes of theft. In todays usage, stalking is a crime that involves the intentional and repeated following and harrassing of another person to the extent that the targeted person fears bodily harm. 18. theft: depriving another of property. Theft implies subterfuge, while robbery is the open taking of property. Burglary is committed when the thief breaks into a building: 19. treason: AngloNorman treson from a Latin word meaning a handing over, surrender, and influenced by Old French trair betray. Treason is the crime of siding with the enemy, either to fight against ones own country, or to offer aid and comfort to the enemy. 20. trespass: from Old French trespasser, to pass beyond or across. Trespass is entering anothers property without permission. If it is with an illegal intent, its a crime. Illegal dumping is a form of trespass. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Vocabulary category, check our popular posts, or choose a related post below:75 Synonyms for â€Å"Angry†On Behalf Of vs. In Behalf Of5 Keys to Better Sentence Flow